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Chalet Suites Boutique Hotel

Rental Policies

The Closest Boutique Hotel to the Main Entrance of the Great Smoky Mountains National Park

Please Read and Agree To These Policies Before Making a Reservation

Reservations

We rely on advance reservations.

All suites are double or single occupancy.

Your reservation is guaranteed on receipt of a deposit.

All reservations will be confirmed by Email, phone or letter.

Holidays require a three night minimum; Tuesday following Memorial Day Weekend thru October, multiple Suite reservations and all Weekends are a two night minimum unless shorter periods are available (e.g. a single night is available between multiple night reservations. Exceptions made the Wednesday before.). Single night reservations are a $10 Surcharge.

Plan your stay at Chalet Suites now! View our current Boutique Hotel Availability then Request a Boutique Hotel Reservation arrange payment, and we'll confirm your booking!

Deposits: An advance deposit of the entire stay's Room rate, plus Taxes and Cleaning Fee are required to hold a reservation. Deposits may be made by MasterCard, Visa or American Express Credit Card; MasterCard or Visa Debit Card. There is a 3% Credit/Check Card surcharge. All reservations will be confirmed by Email, letter or phone.

Cancellation Policy: We hope you understand that with a small family accommodation, cancellations or procrastination in mailing your deposit impacts significantly on us, and probably disappointed other prospective guests we had to turn away. Confirmed reservations obligate both The Chalet Suites and our guests to the entire length of stay. That said, we know even the best-laid plans can go astray; thus, your deposit will be happily refunded or applied to a new date if your cancellation reaches us 30 days prior to your scheduled arrival date with payment of a $30 Processing Fee. Any cancellation received less than 30 days prior to your scheduled arrival will be subject to a full refund, pending rebooking of the reservation period with payment of a $30 Processing Fee. This policy applies to later date arrivals or to any shortening of stay including after arrival.

The small print:

We accept reservations for specific Suites, but reserve the right to change the allocation to a comparable Suite for one night reservations.

We reserve the right to charge a cancellation fee up to $30 to cover our administrative costs.

We reserve the right to charge a 3% fee for use of Credit/Check cards.

Smoking is prohibited in the Suites and on Suites Patios & Balconies: guests choosing to disregard our no smoking policy will have their reservations canceled immediately and the balance of their room rental will be forfeited. There is a covered Smoker's Bench by the Parking Area

Adults Only.

No pets.

Check In between 3 pm and 9 pm. If you desire to arrive after 9 PM, please call us ahead of time.

Check out is 10 AM since we need access to your Suite to have time to ensure the Suite is ready for the next guest. However, we won’t “chase” you off the property: you are welcome to hike our trails, use the picnic area or relax by the campfire by the pond. We’ve had guests do so - and consider that a compliment!

Mailing Address:

The Chalet Inn & Suites
285 Lone Oak Drive
Whittier, NC 28789

We are NOT in Whittier!
We are on a peaceful mountain minutes off US 74 / 441 between Dillsboro & Bryson City & due south of Cherokee and the Great Smoky Mountain National Park. Directions.